# Captions and transcripts

> Read what people say in a call as captions in English or French, translated between the two, and keep each call as a transcript in the file with a summary.

Source: https://uxdeck.app/guide/call-captions (checked against uxdeck on 21 October 2026)

Calls in uxdeck can be captioned as people talk, and kept as a transcript in the file once the call ends. Captions work in English and French, and either one can be read in the other.

Captions and transcripts come with [voice](/guide/voice), so they are on Pro and in a team's files whatever your plan.

## Before you join

The first time you join a call in a file, a short notice opens beside the button you pressed. It says the call is captioned, and whether it is kept as a transcript. Choose the language you will speak, then:

- **Join**: what you say is captioned, and kept in the transcript when the file keeps them;
- **Join without transcribing me**: you hear and talk as usual, but your words are not captioned or kept;
- **Cancel**: you stay out of the call.

You are asked once per file. You can change your mind later with **Transcribe me** in the call's audio settings or in **Settings**, **Voice**.

## Captions in a call

Press the captions button, marked **CC**, in the call bar to show them. The newest lines appear above the toolbar, each in the colour of the person speaking, and fade a few seconds after they stop.

Each person is captioned from their own microphone, so who said what is always right.

## Read captions in your language

In the call's audio settings, **Captions in** chooses how you read them:

| Choice | What you read |
|---|---|
| **As spoken** | Each line in the language it was said in. |
| **English** | French lines translated into English. |
| **Français** | English lines translated into French. |

A line is translated once the speaker finishes the sentence; words still being said show as spoken until then. **I speak** sets the language you talk in, so your own words are heard correctly.

## Transcripts

When a call ends, its captions are kept as a transcript inside the file. Open **Review**, then **Calls**, to see every call with its date, length and who spoke. Open one to:

- read it **as spoken**, in **English** or in **Français**;
- search it, in the original words or the translation;
- copy it, or download it as a text file;
- delete it, after a confirmation.

On a phone, open the comments sheet, then **Calls**.

The owner of the file can turn **Keep transcripts of calls** off in Review, Calls. Captions still show during calls; nothing is kept.

## Summaries

Open a transcript and press **Summarise**: uxdeck AI writes what was decided, what is to do and by whom, and what is still open, in the language you are reading the transcript in. It uses your [agent credits](/guide/agent-credits). The summary stays with the transcript for everyone who can read it, and **Summarise again** writes a new one.

## Who sees what

- Everyone in the call sees the captions while it lasts.
- Transcripts are read by the file's owner and the people the file is shared with by name. People who came in through a share link do not see them.
- The owner and the people who can edit may delete a transcript. Transcripts are deleted with the file.
- The sound of a call is never recorded or kept, only the words.

## Settings

**Settings**, **Voice**, **Captions and transcripts**:

| Setting | What it does |
|---|---|
| **Show captions** | Captions in every call, without pressing CC. |
| **Captions in** | As spoken, English or Français. |
| **I speak** | The language you talk in, in calls and when you speak to the agent. |
| **Transcribe me** | Off, your words are neither captioned nor kept. |

## Limits

Pro includes **20 hours of captions a month** for each person. They count the time you talk while you are transcribed, not the time you listen or stay muted. In a team's files, the team's plan counts when it gives more.

Past the month's hours, your calls go on as usual: the others' captions still show, but yours stop until the 1st, and the call's audio settings say so. See how much is left in **Settings**, **Usage**, **Calls**.

## Catches

- **A word comes out wrong.** Speech to text and translation can stumble on names, product words and words with two meanings. Read a transcript as spoken when wording matters.
- **A sentence is cut in two.** Lines end where you pause; talking without a break can split a sentence.
- **Only English and French** are captioned for now.
- **Your words stopped being captioned mid-call?** Your month's hours may be used up. See Limits above.
- **A file keeps its 300 latest calls**; past that, the oldest transcript goes.