# Get help

> Where to look things up inside uxdeck, how to ask for a feature, and how to reach the uxdeck team.

Source: https://uxdeck.app/guide/get-help (checked against uxdeck on 16 October 2026)

Most answers are a click away inside uxdeck: the shortcuts sheet, the glossary and this Guide. When something is missing or not working, you can write to the uxdeck team directly. A person reads every message.

## Look it up in the app

- **Keyboard shortcuts:** press <kbd>⌃</kbd><kbd>⇧</kbd><kbd>?</kbd>, or open the **Deck** menu at the top left, then **Help**, **Keyboard shortcuts**. The left rail's footer has it too. See [Keyboard shortcuts](/guide/shortcuts).
- **The glossary:** **Deck** menu, **Help**, **uxspot.io glossary** opens the glossary on uxspot.io.
- **Reading:** the **Reading** tab in Review searches the glossary, UX articles and checklists without leaving your file.
- **Quick actions:** press <kbd>⌘</kbd><kbd>K</kbd> and type what you want to do. It finds commands and menu items by name. See [Quick actions](/guide/quick-actions).
- **What a message means:** see [Messages and what to do](/guide/messages).

## What's new

On Home, the sidebar has **What's new** (a dot appears when there is a new release) and **Changelog**, with everything uxdeck has added and fixed. On a phone, **Changelog** is in the account menu.

## Request a feature

Have an idea, or need something uxdeck does not do yet?

1. On Home, press **Request a feature** in the sidebar. On a phone, it is in the account menu.
2. Write what you would like uxdeck to do, up to 1,000 characters.
3. Choose what it is about if you like: **Canvas & layers**, **Prototype & motion**, **Publish & sites**, **Figma import**, **Comments & sharing**, **Home & files** or **Something else**.
4. Add up to five pictures: paste or drop a screenshot, which often says it best.
5. Press **Send to uxdeck** (or <kbd>⌘</kbd><kbd>↩</kbd>).

You need to be signed in. When an idea ships, you will see it in What's new.

## Contact the uxdeck team

For a question, a problem or anything that is not a feature idea:

- On the sign-in page, press **Contact**. Fill in your **Email** and **Your message** (first name, last name and company are optional) and press **Send message**. I answer by email. The same form opens from **Contact** in the site's **About** menu and footer.
- Or write to contact@uxdeck.app.

## What to include

A good report gets a fix faster:

- What you did, what you expected, and what happened instead.
- The exact text of any message, copied as it appears.
- Your browser and device, for example Chrome on a Mac, or Safari on an iPhone.
- A screenshot, or the file's link (**Copy link to page** in the file menu) if the person helping may need to look. Share the file with them only if you are happy for them to see it.

## Catches

- **Requests need you signed in**; the contact form does not.
- **Office networks** can block uxdeck now and then, which looks like a fault. If you see "Could not reach uxdeck from this network", try another network before writing in. See [Working offline](/guide/offline).
- **A feature request is not a vote.** Each one is read, and what ships is announced in What's new.