# Messages and what to do

> What each message in uxdeck means, in its own words, and the one thing to do about it.

Source: https://uxdeck.app/guide/messages (checked against uxdeck on 16 October 2026)

uxdeck tells you when something did not work, in a toast at the bottom of the screen, a banner, a chip in the top bar or a card over the file. Most messages already say what to do. This page lists them by what they are about, with a little more help where you might need it.

Many plan messages come with a **See plans** button that opens the plans in Settings.

## Signing in

| Message | What to do |
|---|---|
| That link has already been used. Ask for a new one. | A sign-in link works once. Ask for a new link on the sign-in page. |
| That link has expired. Ask for a new one. | Links last about ten minutes. Ask for a new one, and open the newest email only. |
| That sign-in did not finish, or was opened twice. Press the button again. | The Google or GitHub step was interrupted. Press the button once and wait. |
| That sign-in did not finish in this browser. Press the button again. | Finish signing in in the same browser you started in. |
| Too many tries in a row. Wait a few seconds and press once. | Wait a moment, then press the button a single time. |
| Could not reach uxdeck from this network. A firewall or VPN may be blocking its secure connection: try another network, or ask your IT team to allow uxdeck.app. | Common on office networks. Try a phone hotspot to confirm, then ask IT to allow uxdeck.app. |
| This sign-in link is for (someone). This browser is signed in as (someone else). | Choose whether to switch. Switching signs the other account out in this browser only. |
| Sign in again to publish (or to change your picture, the fonts, the logo) | Your session ended. Sign in again from the account menu and repeat the action. |

## Connection

| Message | What to do |
|---|---|
| **You are offline.** Keep working: your changes reach your account when you reconnect. | Nothing. Keep working; see [Working offline](/guide/offline). |
| **Not connected.** Keep working: your changes reach your account when the connection is back. | The network is there but the file's connection dropped. Press **Try again**. |
| **Offline**, **Signed out** or **No access** chip in the top bar | Select the chip to try again. Signed out: sign in. No access: see Sharing and access below. |
| Not connected: try again in a moment | The action needs the server. Wait for the connection and repeat it. |
| Comments need a connection | Comments, replies and resolving wait until you are back online. |
| Folders need a connection. Try again in a moment. | Folders change on the server; try once you are online. |
| **Update available**. A new version of uxdeck is ready. Restart to apply the update. | Press **Restart to update** when it suits you, or **Not now**. |

## Plans and limits

| Message | What to do |
|---|---|
| **Read-only on Free** | You own more files than Free keeps editable (3). Select it to choose which files stay editable, or upgrade. Nothing is deleted. |
| **Read-only for now** | The file's owner is over their plan. Ask the owner. |
| Free keeps 3 files of your own | Move a file to the trash, or upgrade to Pro for unlimited files. |
| Adding video is on Pro. Videos already in a file keep playing. | Use a picture, or upgrade. |
| Voice is on Pro, and in a team's files whatever your plan | Call in a team's file, or upgrade. |
| More modes per collection are on Pro: up to 10 | Free keeps one mode per collection. |
| HTML export is on Pro (also Tailwind, React, Downloading the site) | PNG and SVG export work on every plan. |
| Fix all is on Pro, Reading the whole page is on Pro | On Free, select one layer and fix findings one at a time. |
| You have used today's agent credits, the Free plan's daily cap. They reset at midnight UTC. | Wait until midnight UTC, or see [Agent credits](/guide/agent-credits). |
| You have used this month's agent credits. They reset on the 1st. | Wait for the 1st, or ask your team's owner about the team's limits. |
| The agent is already working on two requests for you. Wait for one to finish. | Let one request finish, or press Stop. |
| This conversation is too long. Start a new one. | Press **New conversation** in the Agent tab. |

## Files and storage

| Message | What to do |
|---|---|
| Picture storage full (500 MB): this picture was not saved. | Your account's pictures are full. Delete pictures or versions you no longer need, or upgrade (Pro holds 10 GB). |
| This file has no room for more pictures: this one was not saved. | A file holds 250 MB of pictures. Remove some, or start a new file. |
| (file name) is over 50 MB: shorten or compress it first | Videos go up to 50 MB. |
| An edit was not saved: a file holds up to 50,000 layers and 200 pages. | The file is full. Move pages to another file. See [Large files and limits](/guide/large-files). |
| An edit was not saved: a file holds up to 16 MB of layers. | Same as above: split the file. |
| An edit was not saved: it is too large to share. Large images need a connection to upload. | Go back online, then add the picture again. |
| This file has 200 named versions. Delete one to save another. | Open **Version history…** and delete an old named version. |
| Your storage is full. Delete versions or pictures, or upgrade, to save another. | Free room in your account, then save the version again. |
| That file is too large to be a deck. | The `.uxd` file is over 400 MB. |
| Only part of this file could be kept: (reason) | Some pictures did not fit. The layers came in; the reason says what to clear. |
| Your plan has no room for another file | Free keeps 3 files. Trash one or upgrade, then import again. |

## Voice and devices

| Message | What to do |
|---|---|
| The microphone is blocked. Allow it in your browser, then join again. | Use the padlock beside the address to allow the microphone, then join. |
| No microphone was found on this computer. | Plug one in, then pick it in Settings, **Voice**. |
| You have used today's voice minutes. Voice opens again tomorrow. | Pro includes 3 hours a day. |
| Voice is full: ten people can talk at once. | Wait for someone to leave. |
| You are already in voice in another tab. | Leave the call in the other tab first. |
| Voice lost its connection. Join again to keep talking. | Press **Join** again. |
| Notifications are blocked for uxdeck in this browser. Allow them in the site settings to use this. | Allow notifications from the padlock beside the address. |
| On an iPhone or iPad, add uxdeck to your Home Screen first (Share, then Add to Home Screen), and turn this on from there. | Install it, then turn notifications on from the installed app. |
| The eyedropper needs Chrome or Edge | Type the colour instead, or use Chrome or Edge. |
| This browser cannot compress videos. Publish from Chrome, Edge or a recent Safari. | Publish from one of those browsers. |

## Sharing and access

| Message | What to do |
|---|---|
| **You need access**. This link does not open the file. Sharing may be off, or the link was copied without its access part. | Ask the owner for the link from **Invite**, or press **Request access**. |
| The owner removed your access to this file. | Ask the owner if this was a mistake. |
| **This file is gone**. The owner deleted this file. | Nothing can bring it back from your side. |
| **This file is in the trash** | Anyone in the team who can edit can restore it from Trash on Home. |
| **View only** / You can look and comment here, not edit. | Press **Ask to edit**; the file switches to editing when the owner says yes. See [Viewers and asking to edit](/guide/viewers). |
| You can look and comment here, not rename. Ask the owner. | Only people who can edit rename a file. |
| Every seat is taken. Give one back in Settings, Seats, or let (name) view and comment. | See [Seats and editors](/guide/seats). |
| Nobody else here can use voice: guests need an account, and the Free plan has no voice. | Someone on Pro, signed in, needs to be in the file. |

## Catches

- **A message you cannot find here** usually says what to do in its own words. If it does not, [get help](/guide/get-help) and paste the text.
- **Nothing is deleted when a plan runs out.** Files go read-only, never away.