Billing

Pro is paid per editor, monthly or yearly, from Settings. Payments are handled by Polar, the reseller and merchant of record: you buy Pro from Polar, which charges any sales tax or VAT and sends your receipts and invoices.

Upgrade to Pro

1. Open the account menu and choose Settings, then Plans.
2. Choose Monthly or Yearly. Yearly saves 20%: $16 a month per editor instead of $20.
3. Pay on Polar’s checkout. Pro is on your account as soon as the payment goes through.

See Free and Pro for what each plan includes.

Your subscription

Settings > Billing shows:

• Plan, with its status: Active, Cancelled, or Payment failed, being retried when a charge did not go through.
• Editors: you, and each editor on your seats.
• Next payment, or Pro ends on once you have cancelled.
• Card, the one each payment is taken from.

Editors and seats

On your own you are one editor. Someone who is not on Pro takes one of your seats to edit your files or your team’s files, only after you say yes to its price. A seat added during a period is charged at once for what is left of it, then renews with your plan. Viewers are always free and can comment. See Seats and editors.

If a seat charge does not go through, the editor you just let in keeps working, and new editors wait until the payment is sorted. You can still add people as viewers meanwhile.

Manage billing

Manage billing opens Polar, where you can:

• change your card,
• switch between monthly and yearly,
• see your receipts,
• cancel, or resume a cancelled plan before it ends.

Invoices

Each payment adds an invoice under Invoices, with its date, amount and status. Press PDF to download it.

Cancel and refunds

Cancel any time in Manage billing. You keep Pro until the end of the period you paid for, and nothing is deleted. What happens after that is in If your plan ends.

Ask within 14 days of your first payment for a plan, monthly or yearly, and you get a full refund. Write to contact@uxdeck.app.

Catches

• A refund ends Pro straight away, not at the end of the period.
• Prices include tax at checkout, so the amount you pay depends on where you live.
• The full terms are in the Terms of Service; what Polar receives is in the Privacy Policy.