Messages and what to do

uxdeck tells you when something did not work, in a toast at the bottom of the screen, a banner, a chip in the top bar or a card over the file. Most messages already say what to do. This page lists them by what they are about, with a little more help where you might need it.

Many plan messages come with a See plans button that opens the plans in Settings.

Signing in

Message	What to do
That link has already been used. Ask for a new one.	A sign-in link works once. Ask for a new link on the sign-in page.
That link has expired. Ask for a new one.	Links last about ten minutes. Ask for a new one, and open the newest email only.
That sign-in did not finish, or was opened twice. Press the button again.	The Google or GitHub step was interrupted. Press the button once and wait.
That sign-in did not finish in this browser. Press the button again.	Finish signing in in the same browser you started in.
Too many tries in a row. Wait a few seconds and press once.	Wait a moment, then press the button a single time.
Could not reach uxdeck from this network. A firewall or VPN may be blocking its secure connection: try another network, or ask your IT team to allow uxdeck.app.	Common on office networks. Try a phone hotspot to confirm, then ask IT to allow uxdeck.app.
This sign-in link is for (someone). This browser is signed in as (someone else).	Choose whether to switch. Switching signs the other account out in this browser only.
Sign in again to publish (or to change your picture, the fonts, the logo)	Your session ended. Sign in again from the account menu and repeat the action.

Connection

Message	What to do
You are offline. Keep working: your changes reach your account when you reconnect.	Nothing. Keep working; see Working offline.
Not connected. Keep working: your changes reach your account when the connection is back.	The network is there but the file’s connection dropped. Press Try again.
Offline, Signed out or No access chip in the top bar	Select the chip to try again. Signed out: sign in. No access: see Sharing and access below.
Not connected: try again in a moment	The action needs the server. Wait for the connection and repeat it.
Comments need a connection	Comments, replies and resolving wait until you are back online.
Folders need a connection. Try again in a moment.	Folders change on the server; try once you are online.
Update available. A new version of uxdeck is ready. Restart to apply the update.	Press Restart to update when it suits you, or Not now.

Plans and limits

Message	What to do
Read-only on Free	You own more files than Free keeps editable (3). Select it to choose which files stay editable, or upgrade. Nothing is deleted.
Read-only for now	The file’s owner is over their plan. Ask the owner.
Free keeps 3 files of your own	Move a file to the trash, or upgrade to Pro for unlimited files.
Adding video is on Pro. Videos already in a file keep playing.	Use a picture, or upgrade.
Voice is on Pro, and in a team’s files whatever your plan	Call in a team’s file, or upgrade.
More modes per collection are on Pro: up to 10	Free keeps one mode per collection.
HTML export is on Pro (also Tailwind, React, Downloading the site)	PNG and SVG export work on every plan.
Fix all is on Pro, Reading the whole page is on Pro	On Free, select one layer and fix findings one at a time.
You have used today’s agent credits, the Free plan’s daily cap. They reset at midnight UTC.	Wait until midnight UTC, or see Agent credits.
You have used this month’s agent credits. They reset on the 1st.	Wait for the 1st, or ask your team’s owner about the team’s limits.
The agent is already working on two requests for you. Wait for one to finish.	Let one request finish, or press Stop.
This conversation is too long. Start a new one.	Press New conversation in the Agent tab.

Files and storage

Message	What to do
Picture storage full (500 MB): this picture was not saved.	Your account’s pictures are full. Delete pictures or versions you no longer need, or upgrade (Pro holds 10 GB).
This file has no room for more pictures: this one was not saved.	A file holds 250 MB of pictures. Remove some, or start a new file.
(file name) is over 50 MB: shorten or compress it first	Videos go up to 50 MB.
An edit was not saved: a file holds up to 50,000 layers and 200 pages.	The file is full. Move pages to another file. See Large files and limits.
An edit was not saved: a file holds up to 16 MB of layers.	Same as above: split the file.
An edit was not saved: it is too large to share. Large images need a connection to upload.	Go back online, then add the picture again.
This file has 200 named versions. Delete one to save another.	Open Version history… and delete an old named version.
Your storage is full. Delete versions or pictures, or upgrade, to save another.	Free room in your account, then save the version again.
That file is too large to be a deck.	The .uxd file is over 400 MB.
Only part of this file could be kept: (reason)	Some pictures did not fit. The layers came in; the reason says what to clear.
Your plan has no room for another file	Free keeps 3 files. Trash one or upgrade, then import again.

Voice and devices

Message	What to do
The microphone is blocked. Allow it in your browser, then join again.	Use the padlock beside the address to allow the microphone, then join.
No microphone was found on this computer.	Plug one in, then pick it in Settings, Voice.
You have used today’s voice minutes. Voice opens again tomorrow.	Pro includes 3 hours a day.
Voice is full: ten people can talk at once.	Wait for someone to leave.
You are already in voice in another tab.	Leave the call in the other tab first.
Voice lost its connection. Join again to keep talking.	Press Join again.
Notifications are blocked for uxdeck in this browser. Allow them in the site settings to use this.	Allow notifications from the padlock beside the address.
On an iPhone or iPad, add uxdeck to your Home Screen first (Share, then Add to Home Screen), and turn this on from there.	Install it, then turn notifications on from the installed app.
The eyedropper needs Chrome or Edge	Type the colour instead, or use Chrome or Edge.
This browser cannot compress videos. Publish from Chrome, Edge or a recent Safari.	Publish from one of those browsers.

Sharing and access

Message	What to do
You need access. This link does not open the file. Sharing may be off, or the link was copied without its access part.	Ask the owner for the link from Invite, or press Request access.
The owner removed your access to this file.	Ask the owner if this was a mistake.
This file is gone. The owner deleted this file.	Nothing can bring it back from your side.
This file is in the trash	Anyone in the team who can edit can restore it from Trash on Home.
View only / You can look and comment here, not edit.	Press Ask to edit; the file switches to editing when the owner says yes. See Viewers and asking to edit.
You can look and comment here, not rename. Ask the owner.	Only people who can edit rename a file.
Every seat is taken. Give one back in Settings, Seats, or let (name) view and comment.	See Seats and editors.
Nobody else here can use voice: guests need an account, and the Free plan has no voice.	Someone on Pro, signed in, needs to be in the file.

Catches

• A message you cannot find here usually says what to do in its own words. If it does not, get help and paste the text.
• Nothing is deleted when a plan runs out. Files go read-only, never away.